Warranty Processing Company

From the very beginning, TBF Enterprises, Inc. and Jupiter Warranty Management were designed from a deep and personal comprehension of warranty processing. This understanding came from an experience that traversed all the way from a service technician to an OEM. It is an extraordinary story, with simple roots, which plotted a course to one of the largest and most successful warranty processing companies in the USA.

Our proud history begins in the late 1970’s when Scott Brown, owner, and founder of TBF and Jupiter Warranty Management, began his career as a technician. Being skilled in human relations, Scott was soon drawn to customer interaction and became a service advisor. Thanks to his natural talent with details, Scott was exceptional with warranty processing and soon took on the dealerships warranty administration. After that, he was promoted to service manager.

By the end of 1982, Scott’s excellence in warranty processing, communication, and his knowledge of automotive repair provided the conduit for him to accept a position of Warranty Claims Analyst for American Honda. The career-shift offered firsthand knowledge and training as to the way manufacturers control their warranty processing expense. During his tenure at American Honda, Scott became a National Warranty Auditor, conducted audits, and was instrumental in building key performance measurements that track variances between dealerships; some of which are still being used by Honda.

Better pay opportunities and a home base lead Scott back to retail.  This time as Service Director.  While running a successful service and parts department, Scott assisted a handful of dealers in the evening with warranty processing.  He became known for providing quick, accurate, safe, and affordable warranty processing.  The word spread, and the demand quickly overcame his availability.  He resigned as Service Director to meet the demand and created TBF Enterprises, Inc. in 1987.

As dealership technologies improved through better DMS systems, the warranty processing service morphed and became, even more, user-friendly. So easy to use, that the term “seamless” was coined. The simple effectiveness of the program has produced consistent growth regardless of changes in economic conditions.

In 2008, despite the recession, Jupiter Warranty Management was created that year to serve growing clientele. TBF and Jupiter now manage warranty processing for hundreds of dealerships, for more than 33 makes, and collect millions of dollars in warranty administration revenue.  Additionally, we have saved countless dealers from write-offs and manufacturer chargebacks.

Over the past 30-years, Scott’s drive, ambition, talent, and knowledge have been encapsulated into the very DNA of the company.  His servant style leadership has helped create a warranty processing team that is strong and built from exceptional automotive talent.

Scott continues to oversee, lead, inspire, and inject his vast knowledge, and his mission has been taken up by other talented team members and leaders. Operations Manager Kristin Toon leads daily warranty processing operations.  She and the team of gifted managers that report to her are the very best warranty administrators in the business.  Inspired by the same dedication, resolve, and talent they have grown the company and brought about a level of teamwork that delivers even better results. The mission is clear, and the results are undeniable; we are TBF, and Jupiter Warranty Management – Automotive Warranty Outsourcing at it’s finest, and we can help!

Contact Us for warranty processing, and find out just how easy it is to get started and to experience the effectiveness of the best automotive warranty outsourcing company available.

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