This privacy notice discloses the privacy practices for TBF/Jupiter Warranty Administration Services as they relate to WarrantyManaged.com.
This privacy notice applies solely to information collected by this website and related services (including our website chatbot). It is intended to notify you of the following:
- What personally identifiable information is collected from you through the website, how it is used, and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily provide to us (for example via forms, email, phone, live chat, or our website chatbot). We do not sell or rent your personal information to anyone.
We will use your information to respond to you and provide requested services or information. We may share your information with service providers that help us operate the website and deliver services (for example website hosting, analytics, security, customer support tools, email/marketing platforms, and advertising/retargeting platforms) only as necessary to fulfill your request and operate our business. These providers are required to protect your information and use it only for the services they provide to us.
Website Chatbot
Our website may offer a chatbot that can help answer questions and route requests. The chatbot may use automation and AI-assisted features. Before using the chatbot, you must click an I understand & accept button confirming you agree to this Privacy Policy (and any additional chatbot terms presented). If you do not accept, you should not use the chatbot.
Chatbot Data You Provide
If you choose to use the chatbot, we may collect the information you submit in the chat (including messages, files/attachments if enabled, and any contact details you provide such as name, email address, phone number, dealership/business information, or other details you choose to share). We may also collect technical data such as IP address, device/browser information, approximate location, pages visited, timestamps, and interaction data to operate, secure, and improve the service.
Chatbot Use Limitations and Important Notice
Please do not submit sensitive personal information through the chatbot (for example Social Security numbers, driver’s license numbers, financial account details, medical information, or account passwords). The chatbot is provided “as-is” for general information and convenience. Chatbot responses may be inaccurate, incomplete, outdated, or not applicable to your situation and should not be relied on as professional, legal, financial, or warranty advice. You are responsible for how you use chatbot outputs, and you agree not to misuse the chatbot (including attempting to upload malicious content, violating laws, infringing rights, or interfering with the website’s security or availability). We may monitor, limit, suspend, or block chatbot access to protect our systems, users, and business.
Use of Personal Data for Communications, Marketing, and Advertising
Data Collection: When you fill out forms on our website or provide information through other direct contact methods (including the chatbot), we may collect personal information that you provide, including but not limited to your name, email address, phone number, and any other details you willingly share.
Unless you ask us not to, we may contact you via email, phone, or other methods you provide to tell you about specials, new products or services, relevant updates, or changes to this privacy policy.
Direct Marketing: We may use the information you provide to send you promotional communications about our products, services, offers, and events that we believe may be of interest to you.
Advertising and Retargeting: We may use cookies and similar technologies, and/or share limited information with advertising partners, to show you targeted advertisements on our website, third-party websites, or through social media platforms. This may include “retargeting,” where advertising platforms use information to identify you and show you relevant ads.
Opting Out: If at any point you wish to stop receiving marketing communications, you can opt out using the instructions included in the communication (where applicable) or by contacting us directly. You may also be able to control certain advertising and cookie preferences through your browser settings and/or any cookie preference tool we provide.
Third-party Sharing: We may share personal data with third-party advertising platforms, analytics providers, and service providers to operate our services, measure performance, and serve ads on our behalf. These parties are bound by confidentiality and data protection obligations appropriate to the services they provide.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you (subject to legal, contractual, or legitimate business requirements).
- Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit information via the website, your information is protected both online and offline.
We use reCAPTCHA by Google across our website to help prevent spam and abuse.
While we use reasonable safeguards to protect information transmitted online, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to protect your personal data, we cannot guarantee its absolute security. Only employees and service providers who need the information to perform a specific job (for example billing, customer service, technical support, or service delivery) are granted access to personally identifiable information.
Policy Updates
We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date when applicable. Your continued use of the website (including the chatbot) after changes are posted constitutes your acceptance of the updated policy.
Should you have any additional questions about this privacy policy, please contact us via telephone at (951) 676-5757 or via email, [email protected].