Deep warranty processing knowledge nurtured through exceptional leadership.
From the very beginning, TBF Enterprises, Inc. and Jupiter Warranty Management were designed from a deep and personal comprehension of warranty processing. This understanding came from an experience that traversed all the way from a service technician to an OEM. It is an extraordinary story, with simple roots, which plotted a course to one of the largest and most successful warranty processing companies in the USA.
Our proud history begins in the late 1970’s when Scott Brown, owner, and founder of TBF and Jupiter Warranty Management, began his career as a technician. Being skilled in human relations, Scott was soon drawn to customer interaction and became a service advisor. Thanks to his natural talent with details, Scott was exceptional with warranty processing and soon took on the dealerships warranty administration. After that, he was promoted to service manager.
By the end of 1982, Scott’s excellence in warranty processing, communication, and his knowledge of automotive repair provided the conduit for him to accept a position of Warranty Claims Analyst for American Honda. The career-shift offered firsthand knowledge and training as to the way manufacturers control their warranty processing expense. During his tenure at American Honda, Scott became a National Warranty Auditor, conducted audits, and was instrumental in building key performance measurements that track variances between dealerships; some of which are still being used by Honda.
Better pay opportunities and a home base lead Scott back to retail. This time as Service Director. While running a successful service and parts department, Scott assisted a handful of dealers in the evening with warranty processing. He became known for providing quick, accurate, safe, and affordable warranty processing. The word spread, and the demand quickly overcame his availability. He resigned as Service Director to meet the demand and created TBF Enterprises, Inc. in 1987.
As dealership technologies improved through better DMS systems, the warranty processing service morphed and became, even more, user-friendly. So easy to use, that the term “seamless” was coined. The simple effectiveness of the program has produced consistent growth regardless of changes in economic conditions.
In 2008, despite the recession, Jupiter Warranty Management was created that year to serve growing clientele. TBF and Jupiter now manage warranty processing for hundreds of dealerships, for more than 33 makes, and collect millions of dollars in warranty administration revenue. Additionally, we have saved countless dealers from write-offs and manufacturer chargebacks.
Over the past 30-years, Scott’s drive, ambition, talent, and knowledge have been encapsulated into the very DNA of the company. His servant style leadership has helped create a warranty processing team that is strong and built from exceptional automotive talent.
Scott continues to oversee, lead, inspire, and inject his vast knowledge, and his mission has been taken up by other talented team members and leaders. Operations Manager Kristin Toon leads daily warranty processing operations. She and the team of gifted managers that report to her are the very best warranty administrators in the business. Inspired by the same dedication, resolve, and talent they have grown the company and brought about a level of teamwork that delivers even better results. The mission is clear, and the results are undeniable; we are TBF, and Jupiter Warranty Management – Automotive Warranty Outsourcing at it’s finest, and we can help!
I have been a customer of TBF Enterprises since 2000 and I highly recommend their services. They not only process all our warranty claims but they post our paid memo statement and reconcile our receivable schedule. The employees are easy to work with and always willing to help. In the past I have used them at Nissan, VW, Honda and Acura dealerships.
I have been using TBF Enterprises for 4 years at a large Toyota store and now currently at Gregg Young Chevrolet. They do all of our coding, posting, and schedule reconciliation on a daily basis. They are an absolute pleasure to work with; they are extremely diligent about accuracy and keep up to date on all warranty changes. Our warranty receivables have been under 30 days every month since they took over. Kristin is our representative for coding and she is a one stop source of all GM warranty knowledge. Our technicians and service consultants call her daily with questions and she is always there to help. If you are looking for a company to handle every aspect of your warranty receivables, I strongly recommend calling TBF Enterprises.
I would like to thank everyone at TBF Enterprises for all their help over the past year. They have been a great asset to the Fladeboe Automotive Group. Their service is always quick and accurate. Especially Kristin Toon who does my General Motor warranty claims. She consistently catches errors and such in our paperwork, notifies me by phone, e-mails, and gets our claims paid in a timely manner. She has always been available when I have questions regarding any claims or how we should be submitting them, everything from flag times, add on repairs, op-codes, etc... She has saved the Fladeboe Automotive Group thousands of dollars with accuracy of her work. My General Motors area managers never have a problem with her work. I would highly recommend TBF Enterprises to anyone needing their services.
TBF Enterprises is exceptionally quick with their response time on all the claim activity.They have a thorough knowledge on claim submission protocol that helps the claim get paid in a timely manner and maximizes the dollar amount received on each job.